Dear Sir/Madam,
I bought a Birla Kettle on 10/3/2012 in the Reliance mall from Navsari (Gujarat). The product is under warranty and it had problem with it is not Heated when switch do on so water can't heated. We called the company customer care lots a time. But does not give any response every time he getting new answer about this kettle and the problem is unsolved with the company representative. We asked them to replace our product and increase my product warranty otherwise I will compliant in the head office. But neither they are changing our product nor solving the problem with the product. Now they have stopped listening to our complaint and most important thing is when i was purchased this product at that he said our delivery is very fast when coming any problem in this product we solved within 7 days, but he doesn’t solve this problem. My details of complaint number registered with the company are-(Date- 24/012/12, Date-24/05/12, Date- 30/12/12, compliant no- 3208 in reliance registered). The service center address of the company is - Birla service station Ahmadabad, but this office does not give any response at that office or any technician, so early as possible give me reply it’s an urgent.
Reliance mall Address: Reliance fresh Ltd. Reliance super, opp. Main post office, Maneklal Road, Near Sandhkua Police station, Navsari-396 450, ph-02637 651873
My address: Dr. Rymbai Heplanmi. Navsari Agril. University, Eru 4 rasta, Navsari-396450
Ph-09173737970, 08000065116
It is requested that you look into the matter and help me in solving my problem..
Submitted by: Dr. Rymbai Heplanmi on Feb 2, 2013
I bought a Birla Kettle on 10/3/2012 in the Reliance mall from Navsari (Gujarat). The product is under warranty and it had problem with it is not Heated when switch do on so water can't heated. We called the company customer care lots a time. But does not give any response every time he getting new answer about this kettle and the problem is unsolved with the company representative. We asked them to replace our product and increase my product warranty otherwise I will compliant in the head office. But neither they are changing our product nor solving the problem with the product. Now they have stopped listening to our complaint and most important thing is when i was purchased this product at that he said our delivery is very fast when coming any problem in this product we solved within 7 days, but he doesn’t solve this problem. My details of complaint number registered with the company are-(Date- 24/012/12, Date-24/05/12, Date- 30/12/12, compliant no- 3208 in reliance registered). The service center address of the company is - Birla service station Ahmadabad, but this office does not give any response at that office or any technician, so early as possible give me reply it’s an urgent.
Reliance mall Address: Reliance fresh Ltd. Reliance super, opp. Main post office, Maneklal Road, Near Sandhkua Police station, Navsari-396 450, ph-02637 651873
My address: Dr. Rymbai Heplanmi. Navsari Agril. University, Eru 4 rasta, Navsari-396450
Ph-09173737970, 08000065116
It is requested that you look into the matter and help me in solving my problem..
Submitted by: Dr. Rymbai Heplanmi on Feb 2, 2013
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