I recently purchased a Sony Xperia L on the 25th of May 2013 from the
mobile store in Ambience mall, Vasant Kunj. On the same day there was an
advertisement on the fifth page of Hindustan Times which said that any
Airtel customer buying an xperia L would be given 1GB data free for a
month and on payment of Rs 500, the same would be enhanced to 5GB for 3
months.
After buying the phone and being an Airtel customer I was hoping to see the immediate activation of the same offer. However it did not happen. The next day I spent calling up the customer care centres of Airtel and 'The mobile store' and I was shocked to know that neither of them were even aware of the mentioned offer. what was more shocking was the nonchalant and callous attitude of the Xperia customer executives who barely made an effort to even understand the issue. I spoke to Rajeev Sharma first who promised a call back in 2 hours...did not happen. Then I spoke to Vinod who gave a ticket ID 94997028 and also promised a call back by Monday morning...did not happen. Today i.e. Monday noon I spoke to Utsav who promised a call back within one hour...did not happen. All three mentioned of a senior named Lalit Tekwani who was supposed to call...NEVER HAPPENED.
This is either a case of a fraudulent advertisement in a leading newspaper or a case of gross mis-communication with the participating partners. Either case, the customer should not be bearing the brunt.
Submitted by: Ajay Chacko on May 29, 2013
After buying the phone and being an Airtel customer I was hoping to see the immediate activation of the same offer. However it did not happen. The next day I spent calling up the customer care centres of Airtel and 'The mobile store' and I was shocked to know that neither of them were even aware of the mentioned offer. what was more shocking was the nonchalant and callous attitude of the Xperia customer executives who barely made an effort to even understand the issue. I spoke to Rajeev Sharma first who promised a call back in 2 hours...did not happen. Then I spoke to Vinod who gave a ticket ID 94997028 and also promised a call back by Monday morning...did not happen. Today i.e. Monday noon I spoke to Utsav who promised a call back within one hour...did not happen. All three mentioned of a senior named Lalit Tekwani who was supposed to call...NEVER HAPPENED.
This is either a case of a fraudulent advertisement in a leading newspaper or a case of gross mis-communication with the participating partners. Either case, the customer should not be bearing the brunt.
Submitted by: Ajay Chacko on May 29, 2013
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